FAQ
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01. What products does DEWER offer?
DEWER specialized in a wide range of customized home furniture, including whole-house solutions, kitchen cabinets, bedroom, living room, and dining room furniture, as well as more cabinets, suite doors, wall paneling, and finished furniture. We offer high-quality, functional furniture that is tailored to meet your needs. For more details, please visit our Product page.
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02. Can you provide OEM/ ODM services?
Yes, DEWER offers OEM/ ODM services tailored to your specific needs. For more details, please visit our Private Label/OEM page.
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03. Do I need to pay for your design services?
No, DEWER offers design services free of charge.
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04. Can I purchase products for my own home?
Absolutely! DEWER serves both large-scale projects and individual home users, with no minimum order quantity (MOQ) required.
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05. Can I buy your products in bulk?
Yes, DEWER has extensive experience working on residential and apartment projects, as well as large-scale developments like hotels. Please send your project details to our professional team, and we’ll provide tailored one-stop solutions for your needs.
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06. What are the package details for DEWER products?
At DEWER, we use meticulous packaging techniques to ensure your furniture arrives safely. Each panel is carefully packed with protective corner guards, foam, and bubble wrap to prevent damage during transit. Fragile items like glass and countertops are reinforced with wooden frames for added protection. For more details, please visit our Packaging Details page.
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07. How long will shipping take?
For the Asia market: 7-14 days
For the American /Europe market: 40-60 days
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08. What about delivery service?
If you are experienced with international shipping and import/export processes, you can manage the delivery on your own. If not, DEWER provides comprehensive assistance with logistics and delivery to ensure a smooth process. For more details, please visit our Shipping & Delivery page.
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09. How can I track my order?To receive real-time tracking updates, please reach out to your assigned sales representative. We will provide you with the latest status of your order.
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10. It's my first time importing from China, what should I do?
Don’t worry! We can recommend a professional forwarder to help arrange your shipment.
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11. Do you offer installation services?
Yes, DEWER provides professional installation services. Our team can come to your location to handle the setup, or if you prefer, we offer a DIY guide video to assist with the installation. For more information, please visit our Installation Info page.
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12. What is the installation cost?
Installation costs vary based on your location and the specific services required. For an accurate estimate, please contact your sales representative or email us at customerservice@dewer.com for more details.
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13. How can I replace or purchase spare parts for a product?If you need to replace or buy spare parts, please reach out to your sales representative or email us at customerservice@dewer.com with your inquiry. We will respond within 48 hours.
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14. What is the product warranty period?
We offer a product warranty for all our products. The specific duration of the warranty will depend on your agreement with your sales representative.
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15. What is the after-sales warranty process? What information is required?To initiate a warranty claim, please provide the following details:
Contract number
Description of the issue
Photos of the problem
Marked drawings (if applicable)
You can send this information to your sales representative or directly to our customer support team at customerservice@dewer.com
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16. What Delivery terms do you offer?
DEWER primarily offers FOB pricing, but we can accommodate other terms based on your requirements, including EXW, CIF, and DDP. Please reach out to us for more details.
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17. What kinds of payment terms do you accept?
DEWER typically accepts T/T payments. For project orders, we require a 50% deposit before production and the remaining balance before shipping. For personal orders, an 80% deposit is required before production, with the final 20% due before shipping. Please contact us for further information.
Franchise payment terms is subject to Contract agreement.
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18. Where is DEWER based?
Headquarters Address: NO.208, Chenao Dadaodong, Aotou Town, Conghua Dist, Guangzhou, China
Factory Address: DEWER Production Park, Mingzhu Industrial Park, Conghua District, Guangzhou, China
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19. How can I become an franchise for DEWER?
Thank you for your interest in becoming a DEWER partner. For more information, please visit our Franchise page. We look forward to collaborating with you!
