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Private Label/OEM Shipping & Delivery Installation Info Materials After Sales
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Private Label/OEM

In addition to full-house customization, we provide comprehensive OEM services for all supporting furniture and fittings. From kitchens, wardrobes, and living room furniture to bathrooms, bedrooms, balconies, and more, we deliver fully coordinated solutions tailored to your needs.


With our expertise in design and manufacturing, we ensure high-quality craftsmanship and seamless integration across all spaces. Whether you're launching a private label or expanding your product range, we are your reliable partner for complete home furnishing OEM services.

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Shipping & Delivery

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If you have experience with international importing and exporting, you can handle the delivery and shipment process independently. If not, DEWER is here to assist you. Below is a detailed overview of our shipping and delivery process.



DEWER is dedicated to managing the entire logistics chain for your custom furniture: from our factory to the port of loading, during ocean shipping, and upon arrival at the destination port.



With our logistics expertise, we offer competitive sea freight rates, efficient customs clearance, real-time cargo tracking, and insurance services, ensuring your furniture arrives safely and on time.



All you need to do is provide the destination port address and contact details, confirm the arrival time of your goods at the destination port, and we’ll take care of the rest.

Overview of the Shipping Process

01. DEWER Factory

02. Export Transportation (Chinese Forwarder)

03. Port of Loading (Export Customs Clearance)
04. Ocean Shipping (Shipping Company)
05. Port of Destination (Import Customs Clearance)
06. Import Transportation (Local Forwarder)
07. Customer Location
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Packaging Details

At DEWER, we are committed to ensuring that your furniture arrives safely and in perfect condition. With our meticulous packaging techniques and high-quality materials, we provide reliable protection during transit, giving you a worry-free experience.
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Here’s how we handle packaging:

01.After production and quality checks, furniture panels are packed into cartons. Each panel is fitted with 18mm plastic corner guards on all four corners for enhanced protection.


02.Foam sheets and air bubble films are used to wrap each panel, ensuring full cushioning.


03.Pearl cotton is placed between panels to fill gaps and prevent shifting during transport.


04.Wooden corner guards are added around the panels to provide extra stability.


05.For fragile items like glass and countertops, cartons are reinforced with wooden frames to prevent damage.


06.Each carton is labeled with a unique contract number and product name for easy identification.


07.Packed cartons are stored in our warehouse, ready for secure shipment.

Installation Info

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Installation Options
At DEWER, we provide flexible installation solutions to meet your preferences. Whether you need professional help or prefer to do it yourself, we’ve got you covered.
  • Option 1:
    Local Installation
    If there are installation partners in your area, they can handle the setup of your furniture. This service is available for an additional fee. Feel free to contact us for details.
  • Option 2:
    Installation Team
    We can arrange a skilled installation team from DEWER headquarters to assist with installing products for your home or business. Additional charges apply. Please reach out to us for more information.
  • Option 3:
    DIY Installation
    For those confident in their abilities, our products are designed to be easily installed by yourself. This option allows you to save on costs.

Materials

  • Hardware
    Hardware

    In whole-home customization—kitchens, living rooms, bedrooms or balconies—the right hardware makes all the difference:


    Soft-close hinges: Quiet, impact-resistant, long-lasting


    Self-closing slides: Smooth action, higher load capacity


    Concealed handles: Sleek look, easy opening


    Heavy-duty brackets & adjustable feet: Flexible install, rock-solid stability


    All parts are rigorously tested for durability and noise-free performance—peace of mind guaranteed.


  • Eco-Friendly Board
    Eco-Friendly Board

    We know that the safety of indoor panels is directly linked to your family’s health. That's why we've selected three internationally recognized, high-end eco-friendly boards.

  • F★★★★ “YueXin Board”
    F★★★★ “YueXin Board”

    Certifications: Japan JAS F★★★★; USA EPA NAF exemption


    Applications: Load-bearing areas such as cabinet side panels and back panels


    Advantages: Full-process material and production control with professional testing; formaldehyde emissions well below national E0 levels; durable and especially child-room friendly.


  • F★★★★ “MuTai Board”
    F★★★★ “MuTai Board”

    Certification: Japan JAS F★★★★


    Features: Ultra-thin wood-fiber surface layer with naturally delicate grain


    Advantages: Seamless, high-definition decorative finish; ideal for door panels, edge banding and veneers; combines beauty with eco-friendliness for upscale interiors.

  • ENF Multilayer Solid Wood Board
    ENF Multilayer Solid Wood Board

    Certification: China GB/T 39600-2021 ENF (No Added Formaldehyde)


    Construction: 11 alternating layers of premium eucalyptus veneers, cross-laminated with MDI no-formaldehyde adhesive. The back panel is made from the same high-quality material.


    Advantages: This board delivers exceptional tensile and bending strength well above national standards, superior resistance to bending and moisture thanks to its low moisture content and uniform density, and a layered construction that counteracts internal stresses to prevent warping or cracking over time.

From premium hardware to eco-friendly boards, we uphold the highest international standards at every step

ensuring a healthy, comfortable and worry-free home for you and your loved ones.

After Sales

At DEWER, we are committed to providing excellent after-sales support to ensure your satisfaction with our products. Please follow the instructions below for any warranty claims or assistance requests:
  • How to Request After-Sales Service
    How to Request After-Sales Service

    To expedite the process, kindly provide the following information and send it to our after-sales service email: aftersales@dewer.com


    Contract Number: This helps us locate your purchase details quickly.


    Issue Description: Provide a clear explanation of the problem.


    Photos: Attach pictures of the issue for better understanding.


    Marked Drawings: Highlight the affected parts in the assembly or installation drawings.

  • Warranty Process
    Warranty Process

    Upon receiving your warranty claim, our team will assess the issue and decide on the best course of action. We will either repair or replace the defective part. DEWER reserves the right to replace defective parts with components of equal or higher value.

  • Replacement for Discontinued Products
    Replacement for Discontinued Products

    If the product has been discontinued or is no longer available at the time of your claim, DEWER will provide replacement parts in a similar style, subject to availability.

  • Warranty Coverage
    Warranty Coverage

    Upon receiving your warranty claim, our team will assess the issue and decide on the best course of action. We will either repair or replace the defective part. DEWER reserves the right to replace defective parts with components of equal or higher value.

We are here to assist you every step of the way and ensure your DEWER furniture serves you well for years to come. For any inquiries,

feel free to contact us at customerservice@dwehome.com